Confluence Review, Pricing & Features for Businesses | SoftwareAdviser.ai

Nothing to be honest. It's difficult to find something good about Confluence at least, using it in the way I use it in my company. It tries to be like a wiki for each project and a collaboration tool but it's interface is not very friendly. At least is a good place to centralice data and information of a project although it gets out of date quite soon because it's difficult to manage.

The interface is old and ugly. It's not easy to find things and the search input does not work very well. It does not do anything that a normal wiki software wouldn't do. As I said before, probably is the way we're using it but I see many other products in the market far better looking and easy to use than this. As a collaboration tool it does not work as well, it does not engage with the user and we basically start using it the first weeks but we all give up very soon because we find other ways to store information.

Do not use it, there are several other products out there better than this.

We use it for projects. We try to store information and use it for collaboration but it's not friendly and we always end up forgetting about it. We use JIRA a lot and confluence comes with it, this is why we always give it a try...

The ability to organize the various sections and use it as a wiki is great. I like being able to easily link tasks and confluence pages. Seems to be able to handle just about any size attachments without too much trouble.

Response times (between click and anything actually happening is terrible to the point of being unusable. When we were initially testing it out to use with our company, sometimes the lag time between clicking and going to a different page was upwards of a minute. Completely unacceptable.

None. We decided not to use it and went with a different 3rd party software.

There really isn't anything I like about this product.

It's not user-friendly (from a content management and end-user standpoint or intuitive. The tutorials offered by Confluence are hard to read/not helpful. It's hard to know whether what I am reading is for the Cloud-based version or not. Plug-ins are expensive. The search does not function well. Confluence roles out changes with little notice that greatly impacts functionality, and look and feel.

I would look into other options.

I have to use it as a knowledgebase.

It has a list of impressive features and in theory sounds like a great app but...

Navigating the app is overly complicated, and the search doesn't help. I spend more time looking for the articles than reading/contributing. The Atlassian ID was also a mess, with a complicated account deletion process. Trying to download images a co-worker has uploaded has been challenging, they either download as a different format or they've disappeared (5yr+ files. My last issue is the content editor seems a little off and overly complicated to use.

Their new UI makes using the system even more frustrating.

Collating basic information like phone numbers, settings, etc.

As a team collaboration intranet site, Confluence brings all departments together

This is the most difficult application to upgrade from versions. When attempting in place upgrade it wipes all configurations and add-on features. In the last year I have upgraded MS BizTalk Server and MS Exchange Server to newer versions, although more complex, but I had very little issues. With Confluence if Atlassian wants to compete with rivals the development team needs to create a better upgrade path than the current 'doing business as usual' path.

Do your homework on the competition to see if this product will work for the organization. Read the installation documentation ten times, and then read it another ten times, contact support or create a support ticket, and expect that it will take up to 10 days to install, configure, install add-ons, and do this all over again when you need to upgrade to newer versions. There are competitors in this space that may seem more complex but in the long run version upgrades are not as painful.

Business problems that are solved saved us tremendous storage space on our SAN and Exchange mailboxes. We literally changed the culture of sending large attachments via email to co-workers, and then that attachment was being saved in multiple directories on network drives. With Confluence departments are sharing these large documents without creating 4 copies all over the network.